Maksys Technology Services (P) Ltd

Infrastructure Solutions & Services Organization

Corporate Office: Technopark / Cyber City, Kerala, India

Customer Call Cum Service Slip

Sl. No.: JOB-2026-NSSO

Reg. No.: REG-00001

Territory:

In City Outstation

Customer Name: National Statistics Office (NSSO Thrissur)

Contact Person: National Statistics Office (NSSO Thrissur) (0487 - 2331456)

Call Type:

✓ AMC ○ WTY ○ INST ○ PM ○ SOFTWARE ○ BREAKDOWN ○ OTHER

Call Attended

Dt: 22/10/2026

Time: 10:00 AM

Call Completed

Dt: 22/10/2026

Time: 03:00 PM

Engineer Name: RONALD . P . T

M/c Model: Dell OptiPlex 7090 Desktop

S/N: DEL-SN-99882

Configuration: Core i5-11500 / 16GB DDR4 / 512GB NVMe

OS: Windows 11 Pro 64-bit

Problem Reported :

Computer not working and slow

Engineer Identified Problem :

System not working, PSU ripple noise, dust clogging

Action Taken :

Fixed - Serviced SMPS, cleaned dust, validated voltages. System fully operational.

Remarks : Handed over in running condition.

Call Status : Call Closed Spare Pending Pending for Assistance

Parts Information FRU Replacements & Loaner Spares

Description	FRU / Part No :	Part S/n :	Spare Used
450W Gold SMPS Unit	FRU-DEL-450G	PSU-887213	✓

Site Voltage Safe Earthing

Neutral (N) - Earth (E) - Phase (P) Electrical Health Check

N-E: 1.2V

P-N: 230V

P-E: 231V

IT Standard: N-E < 2V (Prevents IC & SMPS failure)

Customer Comments :

Satisfied with the service and engineer resolution.

Service Rating Please Tick

★★★★★ High 5 ★★★★☆ Medium 4 ★★★☆☆ Low 3

Engineer Signature

RONALD . P . T

Field Support Engineer Verified On: 22/10/2026

Customer Signature with Seal Official Client Stamp Box

★ CLIENT VERIFIED & APPROVED ★

National Statistics Office (NSSO Thrissur)

Date: 22/10/2026

Authorized Signatory & Organization Stamp Designation / Seal

For Complaint Registration & Technical Support: 0495 - 2720527, 4024202 | Email: helpdesk@maksys.co.in | Web: www.maksys.co.in